CTS Client Feature: Shoppa’s, Material Handling

Jeremy Henrickson – IT Director at Shoppa’s, a material handling company – has essentially followed Cactus Technology Solutions’ Becky Anderson since her previous role/employer and now with her client solutions’ responsibilities with Cactus.  Understanding the value of a responsive solution provider is critical to Jeremy; and Becky embraces that role and her client focus is inevitable.

“When Becky called to alert me she was leaving her former employer at the time, I told her to make sure she called me when she made her transition – I didn’t want to lose her.  Becky always answers her phone and emails; and that’s not common in our industry,” states Jeremy.

A native of North Dakota, Jeremy was in the opposite role prior to joining Shoppa’s 19-plus years ago.  In a former job, Jimmy Shoppa – president and owner of Shoppa’s – was one of Jeremy’s clients.  Later, after a bit of time lapsed, Jimmy called and offered the position of IT director to Jeremy, and without hesitation, Jeremy accepted.

“It’s not a fun task to begin the process of identifying, calling and selecting the ideal vendor for any IT or telecom solution; Becky, via Cactus, steps in and handles it for us in a professional, proactive and timely manner.  I rely on Becky immensely,” says Jeremy.

Jeremy has worked with both Becky and Jake (Jake Godwin, sales engineer for Cactus) and places his complete trust in them – and Cactus – to make sure they have the best interest for Jeremy, and Shoppa’s.  From sending out request for proposals for a customized solution, to reviewing the options and narrowing the solutions that best fit all the needs of Shoppa’s, Becky has Jeremy’s back.

Becky believes its Jeremy’s experience and knowledge that makes it such a wonderful client/vendor partnership.  “Jeremy makes my job easier because of his extensive insight; that, coupled with his fun personality, just makes my role worthwhile,” explains Becky.

A recent example includes when Shoppa’s was needing to review and select an UCaaS (Hosted Voice) system.  Jeremy explains how Becky did all the leg work and brought solid solutions to meet his checklist of needs and assured the three options being presented to Jeremy and Shoppa’s met the organization’s demands.  After reviewing the proposals and respective product demonstrations, Jeremy was able to make a solid business decision for the best interest of his company.  Once the selection was made, Becky again was instrumental to begin that task of implementation, training and checking with Jeremy the solution continued to meet his expectations.

“Whenever our contracts are up for any of our IT infrastructure needs, Becky Anderson is my first call,” says Jeremy confidently. “Becky and Cactus are always on top of the latest technology and offerings.”

Raised in a small, farming town of only 150 residents, Jeremy believes his aptitude for IT is from his father.  Jeremy’s father played a strong role in Jeremy’s academic upbringing as his math and computer science teacher.  A small school, Jeremy’s father was also the superintendent, bus driver, and track coach in addition to the math and computer science teacher.  Jeremy also speaks fondly of being one of four in his high school graduation class.

When not assuring Shoppa’s IT infrastructure is up-to-date and running smoothing, Jeremy’s and his wife, Amy, enjoy their two full-bred Akitas and traveling.  Jeremy also considers his time in front of his ‘Green Egg’ and ‘Offset Smoker’ as a focus of his personal time, coupled with a round of golf or biking.

Dani and Doby

The answer was quick and concise when asked what impressed Jeremy most about Cactus Technology Solutions: “Between their personal, friendly service – even the president, Amy Milam, makes a point to come by when she’s in town – and the depth of solutions and resources they have for any need, Cactus is my first call!”, said Jeremy.

Client Feature: Big Country Electric Cooperative

After having worked directly with Cactus Technology Solutions’ Amy Milam and Jake Godwin in a previous capacity, Big Country Electric Cooperative’s Linda Key knew first-hand the depth of knowledge and insight Jake and Amy could bring to the table when identifying a new phone system for the 13,000-member cooperative.

 

Big Country Electric Cooperative
Big Country Electric Cooperative IT Team Scott Edmonds and Chris Thomson

Linda’s Information System Administrator, Scott Edmonds, and IS Technician, Chris Thomson, saw The Momentum phone system presented at several conferences, liked the offerings, and felt it was time for a demonstration for the organization, so Scott called and secured an appointment.  Amy, Jake. Momentum’s Kerri Lytle coupled with Momentum’s sales engineer, Russell Smith, came to the meeting and presented the complete system to Linda and her team including the many features and benefits the hosted voice structure could bring to Big Country Electric Cooperative.

 

“Having worked with Jake and Amy before, I was very comfortable – and confident – their recommendation for a new phone system would make sure the needs of Big Country Electric Cooperative were in the forefront to assure a sound offering,” explained Linda.

 

As a not-for-profit organization, Linda’s role as vice-president of office services is critical to assure any expenditures for infrastructure not only meets the needs of the organization but will also reassure the member-owned organization has done their due diligence.

 

Following a mid-December of 2019 install, Big Country Electric Cooperative has been very pleased.  And, in light of the recent COVID-19 developments requiring Linda and her colleagues work from home, the Momentum phone system has far exceeded expectations.

 

“We were familiar with the extensive features/benefits of the phone system; however, we have been forced to learn and utilize features quicker than we would have had we still been working on-site.  The system’s screen share and face-to-face features have been tremendous,” says Linda.

 

MomentumThe Momentum phone solution has been a unified answer for the organization as they continue to meet the needs of their membership.  Calls are answered with a physical phone, as a soft phone via the computer, or through an application installed on an employee’s smart phone.  The application assures the call is made via the COOP’s main number and doesn’t have to utilize the recipient’s personal cell phone number. Working remotely has allowed Member Accounts Representative’s to utilize the soft phone and app features to take members’ calls since physical phones could not be installed at employees’ homes.

 

“We have been fortunate to assist our members without any digression during these unique circumstances.  I’m pretty confident this phone solution has played an important part in our organization’s efficiency as we stand right now,” boast Linda.

 

Linda praised her IS team.  “Scott and Chris did all the real work in getting the phone system installed. The implementation couldn’t have happened without them, and I’m grateful to have them as part of my team,” says Linda.

 

When asked in closing how Linda would describe Cactus Technology Solutions, her answer is concise and adamant, “Amy and Jake can bring dependability, trust and innovation to any organization’s challenges; they certainly did for Big Country Electric Cooperative,” states Linda.

Client Feature: Christi Bates of San Antonio Infectious Disease Consultants

Austin-native, Christi Bates, is certainly not new to the healthcare industry and knows first-hand what foundational elements must be in place for the ideal IT/Telecom infrastructure.

As practice manager for San Antonio Infectious Disease Consultants, Christi ‘inherited’ a challenge regarding some IT issues when she began her role.  Between departures of key SAIDC personnel and various other issues, Christi found herself in a dilemma.

Christi had to call Jazmyne Renfro, vice-president of operations to determine what were the critical next steps and, unfortunately, had to ask, ‘had there been any balls dropped by the provider’.

“Jazmyne was the calm to the chaos,” explains Christi of her interactions with the Cactus Technology Solutions team.

Christi quickly learned how Jazmyne utilizes the Cactus Technology back office to get the correct answer and the accurate point of contact to address pressing issues.  Something a client doesn’t and shouldn’t have to worry about.

“I see the value-added services, coupled with optimal customer service, as valuable assets of Cactus Technology Solutions.  Having them as my advocate and to do the leg work saves me time and frustration.  I would have zero hesitation recommending the Cactus team,” says Christi.

Married with three children, Christi manages a busy household too; between family events and multiple activities for her children, Christi also finds time to indulge in her hobby – interior design/decorating.

Christi sees her role with SAIDC continuing to face positive growth; and knowing she has the Cactus Team in her corner for any IT/Telecom components to assist leveraging the growth makes for a since of relief.

Client Feature: Enprotec/Hibbs & Todd, Inc. (eHT)

A visit with Bob Benham of Enprotec/Hibbs & Todd, Inc.

 

“We needed to identify the best IT/telecom provider who can work with Enprotec/Hibbs & Todd, Inc (eHT) and Amy Milam and the team via Cactus Technology Solutions was at the top of our list for the task,” states Bob Benham, chief financial and administrative officer, of eHT.

 

Benham was quick to answer with rave reviews of ‘why Cactus Technology Solutions’.  His experience is what we hope and want to hear from a client.

 

As chief administrative officer, Benham coordinates all things non-engineering related for the 30-year-old multidisciplined engineering firm in Abilene.  With additional offices in Lubbock and Granbury, Benham must assure the IT and telecom needs are met throughout the organization, and that can be a challenging order.  However, Benham put all his trust and confidence into Cactus to bring him the solutions he needed.

 

Those solutions incorporate the services of several providers, including Abilene’s Datroo Technologies.  The collaborative efforts of Cactus Technology Solutions and Datroo helps Benham navigate the flow of the mix of providers.

 

Benham, an executive from the inception of the firm, speaks candidly about how critical it is for him to seek efficiencies for his organization.  However, that function is also a favorite aspect of his job, too.

 

“My responsibilities are multi-faceted, and I need someone I can trust and who knows our expectations.  Amy is one of the most customer-friendly people I have worked with and our confidence in her and her team is paramount to the success of eHT,” explains Benham.

 

Benham may be in the C-suite at eHT, but his true sweet lies with his wife of almost 45 years, Teanie, their three children and eight granddaughters.

 

Benham schedules the accountant required CEU courses so he and his wife can take one granddaughter – after her graduation from first grade – to Walt Disney World for a few days.

“When I leave to go to school, Teanie and the granddaughter leave for the Park for the morning; I meet up with them after lunch for us to enjoy the day together.  The one-on-one time we have with our granddaughter is special for us, and we’re making memories for her to cherish as well,” boast Benham.

 

Benham feels his partnership with Cactus Technology Solutions is strong; for our perspective Cactus Technology Solutions is honored to be part of Benham and the eHT team.