The Role of a Trusted Advisor at Cactus Technology Solutions

1. We Are Reliable & Credible

When your business has a Trusted Advisor to lead the way in new IT and telecommunications products, there is no doubt that your business will thrive in ways that you never imagined. Having a Trusted Advisor at your side that is reliable, available, and works diligently to create a long-term work relationship to improve your corporation, can dramatically change your business’s success. A Trusted Advisor is there to deliver what they say they will do, and be there to guide you through every step.

2. You Can Take a Seat

We know how stressful it can be when it comes to understanding new technologies since it changes so rapidly. Having outdated systems in place can be costing you more money than you realize, and holding you back from your company’s potential growth. Here at Cactus, we sit on the same side of the table, to layout your roadmap for success, and walk you through every step to make your transition seamless. So take a seat! We have your best interest at heart and we’re here to help you stay competitive with peak-performing technology.

3. We Are Passionate & Enthusiastic About Finding the Right Technology Solutions for YOU

At Cactus Technology Solutions, we are driven and dedicated to putting your interests first, and we can see the customer’s bigger picture. With a long list of providers, we analyze and critique to find technology solutions that are best for your company. Our team at Cactus takes extraordinary preparation every day to ensure we can add great value to your business, and this type of preparation is ongoing. We are available again and again to provide guidance and advice when it comes to new technology innovations.

4. Having a Trusted Advisor Relieves Stress and It’s Less Risky for Your Organization

Wouldn’t it be helpful to have a professional advisor to protect you from a data breach, cyberattacks, or guide you through important IT decision making? According to a State of Disruption study done by AVANT, “82% of enterprise customers work with Trusted Advisors to help make and execute technology purchasing decisions.” These customers use Trusted Advisors for cloud-based computer services, cloud-based cybersecurity, data network infrastructure, SaaS application services, and voice telecommunications services. These are products that can’t be implemented alone with an IT team, and updating these systems takes a professional that is up to date with the new innovations and can find the right products to fit your needs.

5. At Cactus, We Genuinely Care

One of our top priorities at Cactus TS, is to help your business thrive. With a team of extraordinarily talented professionals, we genuinely care about our clients and want to discover what we can do to help your business flourish in the new world of IT & telecommunications. Earning your respect and trust is our top priority, and to build long-term relationships with our clients to ensure we meet their business needs and goals. Adding value and integrity to your business is what drives us every day to work diligently and discover business solutions to give our clients a competitive advantage. We take great pride in our role as a Trusted Advisor, as an extension of your team, and we are excited to help you transform your company in ways you never thought would be possible!


Thank you so much for taking the time and giving your feedback. We love to hear from you and ensure we are giving our best service to our customers. Congratulations to our lucky winner, Russell Bittick! We hope you enjoy your new Bose Headphones.

Amy Milam
Owner & CEO

Employee Feature of the Month: Renaldo Reed

With Renaldo Reed’s first anniversary at Cactus TS in February approaching, we would like to highlight the tremendous insight, hard work, and quality service he has brought to his clients at Cactus and team members. Renaldo has over 15 years of experience in the IT/telecom industry and has received numerous recognitions for his hard work and excellent customer service.

Learn More Renaldo Reed >>

Client Feature: Christi Bates of San Antonio Infectious Disease Consultants

Austin-native, Christi Bates, is certainly not new to the healthcare industry and knows first-hand what foundational elements must be in place for the ideal IT/Telecom infrastructure.

As practice manager for San Antonio Infectious Disease Consultants, Christi ‘inherited’ a challenge regarding some IT issues when she began her role.  Between departures of key SAIDC personnel and various other issues, Christi found herself in a dilemma.

Christi had to call Jazmyne Renfro, vice-president of operations to determine what were the critical next steps and, unfortunately, had to ask, ‘had there been any balls dropped by the provider’.

“Jazmyne was the calm to the chaos,” explains Christi of her interactions with the Cactus Technology Solutions team.

Christi quickly learned how Jazmyne utilizes the Cactus Technology back office to get the correct answer and the accurate point of contact to address pressing issues.  Something a client doesn’t and shouldn’t have to worry about.

“I see the value-added services, coupled with optimal customer service, as valuable assets of Cactus Technology Solutions.  Having them as my advocate and to do the leg work saves me time and frustration.  I would have zero hesitation recommending the Cactus team,” says Christi.

Married with three children, Christi manages a busy household too; between family events and multiple activities for her children, Christi also finds time to indulge in her hobby – interior design/decorating.

Christi sees her role with SAIDC continuing to face positive growth; and knowing she has the Cactus Team in her corner for any IT/Telecom components to assist leveraging the growth makes for a since of relief.

Next Generation Technology with the Avant Pathfinder

One of our master agents – Avant Communications – (“AVANT”), has launched a platform for IT decision-making and the nation’s premier distributor for next generation technology has trusted us – one of their Trusted Advisors – with Pathfinder — the most powerful face-to-face IT decision-making tool for enterprise customers. Accessible on any device, Pathfinder is available exclusively to AVANT’s growing ecosystem of Trusted Advisors.  And, your team at Cactus Technology Solutions is proud to be recognized as part of their Trusted Advisors’ program.  Learn more below!

Or, better yet?  Schedule a meeting to review your needs and explore the options that only Pathfinder can illustrate.

Build or Buy? Eight Factors for Measuring TCO on Security Operations Centers

Performing a cost analysis of your security operations center (SOC) can be tricky. So, I wanted to give you a cheat sheet that outlines eight key factors for measuring your total cost of ownership. It includes average staff salaries, the biggest threats to ROI, and industry trends impacting costs. Here’s the eGuide: E-Guide – Managed Security – Build or Buy Eight Factors for Measuring TCO on Security Operations Centers – 20190507

With global SOCs located across three continents, Masergy is staffed for 24/7 continuous monitoring with full-time certified experts dedicated to incident response. Accelerate your security operations with a trusted partner that brings 19 years of threat intelligence.
When you’re ready, one of client solutions executives are ready to discuss more about your security strategy.

Cactus Technology Solutions’ Staff Announcements

Jazmyne Renfro, former project manager with Cactus Technology Solutions, has been promoted to vice-president of operations effective January 15, 2020.  Renfro has several years of extensive marketing, sales and project management experience, three of those with AT&T. Renfro has her Bachelor of Arts in Business Administration. Renfro’s depth of knowledge has been a tremendous asset to the Cactus Technology team.  Renfro takes pride in improving business operations by implementing solutions, including MPLS networks, cloud, security and mobile applications.  Her passion for customer centricity is unparalleled.


Renaldo Reed has joined the Cactus Technology Solutions as a new client solutions executive effective immediately.  Reed will serve the greater Houston area for all new sales and related service.  An experienced telecom executive, Reed has over 14 years of experience – with 12 of those part of AT&T.  Reed received numerous accolades while with AT&T, including the ‘AT&T Service Excellence Award as a Sale Manager’ in 2012 for outstanding customer resolution.   Outside of his telecom sales career, Reed operates as a social media/marketing manager for several not-for-profit organizations.


As some of you may be aware, Cactus Technology Solutions in 2019 and early 2020 experienced some sales executive departures.  If you have NOT been contacted by your new client solutions executive, please call or email Amy Milam immediately via the contact information below.


Amy Milam, CEO


Trusted Advisor

Trusted Advisor…It means that you have business acumen, the experience, the training, the knowledge, and the subject matter expertise to be trusted to advise your clients well. It also indicates a certain set of behaviors.

We’re honored to partner and offer Avant as a solid solution provider.

Learn more below